Privacy Policy
Last updated on 30th January, 2026
This Privacy Policy (“Policy”) describes the policies and
procedures of the collection, use, disclosure and protection of
your information when you use our website located at swiggy.com,
or the Swiggy mobile applications (collectively, “Swiggy
Platform”) made available by Swiggy Limited (“Swiggy”,
“Company”, “we”, “us” and “our”), a company established under
the laws of India having its registered office at No.55 Sy
No.8-14, Ground Floor, I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli, Bengaluru – 560103.
The terms “you” and “your” refer to the user of the Swiggy
Platform. The term “Services” refers to any services offered by
Swiggy whether on the Swiggy Platform or otherwise.
Please read this Policy before using the Swiggy Platform or
submitting any personal information to Swiggy. This Policy is a
part of and incorporated within, and is to be read along with,
the Terms of Use.
Your Consent
By using the Swiggy Platform and the Services, you agree and
consent to the collection, transfer, use, storage, disclosure
and sharing of your information as described and collected by us
in accordance with this Policy. If you do not agree with the
Policy, please do not use or access the Swiggy Platform.
POLICY CHANGES
We may occasionally update this Policy and the updated Policy
will be posted on this page. If we make any significant changes
to this Policy we will endeavor to intimate you of such changes,
such as via prominent notice on the Swiggy Platform or to your
email address on record and where required by applicable law, we
will obtain your consent. To the extent permitted under the
applicable law, your continued use of the Services following the
changes to this Privacy Policy will constitute your consent and
acceptance of those changes.
LINKS TO OTHER WEBSITES
The Swiggy Platform may contain links to other websites and
similar other features. Your use of such websites and/or
features may result in the collection, processing or sharing of
information about you, depending on the website/feature. Any
personal information about you collected whilst visiting such
websites/feature is not governed by this Policy, unless
specifically mentioned otherwise. Swiggy shall not be
responsible for and has no control over the practices and
content of any website/feature accessed using such links
contained on the Swiggy Platform. This Policy shall not apply to
any information you may disclose to any of our service
providers/service personnel which we do not require you to
disclose to us or any of our service providers under this
Policy. We strongly encourage you to read such third
parties' privacy policies.
INFORMATION WE COLLECT FROM YOU
Your Device Information : In order to improve your app
experience and lend stability to our Services to you, we may
collect information or employ third party plugins that collect
information about the devices you use to access our Services,
including the hardware models, operating systems and versions,
software, file names and versions, preferred languages, device
identifiers, advertising identifiers, device motion information,
mobile network information, installed applications on device and
phone state. The information collected thus will be disclosed to
or collected directly by these plugins and may be used to
improve the content and/or functionality of the services offered
to you. Analytics companies may use mobile device IDs to track
your usage of the Swiggy Platform.
Your account information: Your full name, email address,
address, postal code, password and other information you may
provide with your account, such as your gender, mobile phone
number etc. For few Swiggy Services we may also collect your
profile picture. You may optionally provide us with this
information through third-party sign- in services. In such
cases, we fetch and store whatever information is made available
to us by you through these sign-in services.
Your preferences: Your preferences and settings such as time
zone and language. The search terms you have looked up and
results you selected.How long you used our Services and which
features you used, the ads you clicked on.
Your content: Information you provide through our Services,
including your ratings and/or reviews of our Merchants and/or
their products, current and prior restaurant reservation
details, food ordering details and history, most ordered
restaurants/products etc and other information you provide to
us.
Your transactional information: If you make reservations or
purchases through our Services, we may collect and store
information about you to process your requests and automatically
complete forms for future transactions, including (but not
limited to) your phone number, address, email, billing
information in a tokenized manner.
Your Public Posts: You also may provide information (such as
ratings, reviews, comments, likes,.) to be published or
displayed (hereinafter, "posted") on certain areas of
our Services(collectively, "User Content"). Your User
Content are posted on and transmitted to others at your own
risk. Additionally, we cannot control the actions of other users
of our Services with whom you may choose to share your User
Content.. We may display this information on the Services, share
it with businesses, and further distribute it to a wider
audience through third party sites and services. You should be
careful about revealing any sensitive details about yourself in
such postings.
Usage information: Details of your use of our Services,
including traffic data, location data, logs and other
communication data and the resources that you access and use on
or through our Services.
Stored information and files: Our applications also may access
metadata and other information associated with other files
stored on your mobile device with your consent.
Last URL visited: The URL of the last web page you visited
before visiting our websites.
Applications: If you use the Swiggy Platform, we may collect
information about the presence and/ or absence and/ or details
pertaining to other applications on your mobile phone.
Specifically from PDPs we collect: photographs, phone number, name, Pan card, Aadhar/Voter ID, driving license Bank details, Location (while logged in), gender, vehicle type, home address(for inventory delivery), blood group, nominee/spouse /emergency contact details for the purposes specified in this Policy.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Specifically from PDPs we collect: photographs, phone number, name, Pan card, Aadhar/Voter ID, driving license Bank details, Location (while logged in), gender, vehicle type, home address(for inventory delivery), blood group, nominee/spouse /emergency contact details for the purposes specified in this Policy.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Location information: Our applications collect real-time
information about the location of your device, as permitted by
you.
Precise Location Information and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Background Location capture and How to Opt Out
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location while the app is in background (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location while the app is in background (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to assign you new orders in your area or provide applicable promotions for your zone of working). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
Cookies
The Swiggy Platform and third parties with whom we partner, may
use cookies, pixel tags, web beacons, mobile device IDs, “flash
cookies (wherever applicable)” and similar files or technologies
to collect and store information with respect to your use of the
Services and third-party websites.
Cookies are small files that are stored on your browser or
device by websites, apps, online media and advertisements. We
use cookies and similar technologies for purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising
campaigns;
- Analysing site traffic and trends, and generally understanding
the online behaviours and interests of people who interact with
our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny
graphic with a unique identifier, embedded invisibly on a
webpage (or an online ad or email), and is used to count or
track things like activity on a webpage or ad impressions or
clicks, as well as to access cookies stored on users’ computers.
We use pixel tags to measure the popularity of our various
pages, features and services. We also may include web beacons in
e-mail messages or newsletters to determine whether the message
has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s
settings. By using our Services with your browser settings to
accept cookies, you are consenting to our use of cookies in the
manner described in this section.
We may also allow third parties to provide audience measurement
and analytics services for us, to serve advertisements on our
behalf across the Internet, and to track and report on the
performance of those advertisements. These entities may use
cookies, web beacons, SDKs and other technologies to identify
your device when you visit the Swiggy Platform and use our
Services, as well as when you visit other online sites and
services.
Please see our Cookie Policy
for more information regarding the use of cookies and
other technologies described in this section,
including regarding your choices relating to such
technologies.
USES OF YOUR INFORMATION
- We use the information we collect for following purposes,
including:
i. To provide, personalise, maintain and improve our products
and services, such as to enable deliveries and other services,
enable features to personalise your Swiggy account;
ii. To carry out our obligations arising from any contracts
entered into between you and us and to provide you with the
relevant information and services;
iii. To administer and enhance the security of our Swiggy
Platform and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey
purposes;
iv. To provide you with information about services we consider
similar to those that you are already using, or have enquired
about, or may interest you. If you are a registered user, we
will contact you by electronic means (e-mail or SMS or telephone
or other internet based instant messaging systems) with
information about these services;
v. To understand our users (what they do on our Services, what
features they like, how they use them, etc.), improve the
content and features of our Services (such as by personalizing
content to your interests), process and complete your
transactions, make special offers, provide customer support,
process and respond to your queries;
vi. To generate and review reports and data about, and to
conduct research on, our user base and Service usage patterns;
vii. To allow you to participate in interactive features of our
Services, if any; or
viii. To measure or understand the effectiveness of advertising
we serve to you and others, and to deliver relevant advertising
to you.
ix. If you are a partner restaurant or merchant or delivery
partner, to track the progress of delivery or status of the
order placed by our customers.
x. To carry out academic research with academic partners.
xi. Administer and facilitate contests, campaigns, giveaways and
sweepstakes.
We may combine the information that we receive from third
parties with the information you give to us and information we
collect about you for the purposes set out above. Further, we
may anonymize and/or de-identify information collected from you
through the Services or via other means, including via the use
of third-party web analytic tools. As a result, our use and
disclosure of aggregated and/or de-identified information is not
restricted by this Policy, and it may be used and disclosed to
others without limitation.
We analyse the log files of our Swiggy Platform that may contain
Internet Protocol (IP) addresses, browser type and language,
Internet service provider (ISP), referring, app crashes, page
viewed and exit websites and applications, operating system,
date/time stamp, and clickstream data. This helps us to
administer the website, to learn about user behavior on the
site, to improve our product and services, and to gather
demographic information about our user base as a whole.
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following
purposes:
With Service Providers: We may share your information with our vendors,
consultants, marketing partners, research firms and
other service providers or business partners, such as
payment processing companies, for the purposes listed
above For example, your information may be shared with
outside vendors to send you emails and messages or
push notifications to your devices in relation to our
Services, to help us analyze and improve the use of
our Services, to process and collect payments. We also
may use vendors for other projects, such as conducting
surveys or organizing sweepstakes for us.
With Connected Platforms/Apps: By providing your personal information, including
addresses, phone numbers, ordering history and other
details during your ordering process, you acknowledge
and agree that such data may be used to personalize
your experience across our ecosystem of services. This
may include sharing and utilizing your information
seamlessly across any connected platforms or apps
within the Swiggy ecosystem, the Group (defined below)
or any other apps or platforms developed by Swiggy ,
enhancing functionality and providing consistent
service when you access them using the same
credentials.
With Partner Restaurants/Merchant: While you place a request for your order through the
Swiggy Platform, your information, including personal
information is provided to us and to the
restaurants/merchants with whom you may choose to
order. In order to facilitate your online food order
processing, we provide your information to that
restaurant/merchant in a similar manner as if you had
placed an order directly with the restaurant/Merchant.
If you provide a mobile phone number, Swiggy may send
you text messages regarding the order’s delivery
status. Any information shared with the
restaurants/merchants is subject to restaurants /
merchants own privacy policy and practices.
Please note that the restaurants/merchants may use the same for their own purposes, including but not limited to, provision of their services, customer management, marketing etc. Any such use is subject to their own compliance with applicable laws and regulations. Swiggy disclaims any liability or responsibility with respect to how restaurants/merchants share and/or use your information provided to them. We encourage you to review their privacy policy and other terms and conditions to understand their use of your information better.
Please note that the restaurants/merchants may use the same for their own purposes, including but not limited to, provision of their services, customer management, marketing etc. Any such use is subject to their own compliance with applicable laws and regulations. Swiggy disclaims any liability or responsibility with respect to how restaurants/merchants share and/or use your information provided to them. We encourage you to review their privacy policy and other terms and conditions to understand their use of your information better.
With Academic Partners: We may share your information with our academic
partners for the purpose of carrying out academic
research in an anonymized and/or de-identified
manner.
With Other Users: If you are a delivery partner, we may share your
name, phone number and/or profile picture (if
applicable), tracking details with other users,
Merchants or other service providers to provide them
the Services.
For Crime Prevention or Investigation: We may share this information with governmental
agencies or other companies assisting us, when we
are:
Obligated under the applicable laws or in good faith to respond
to court orders and processes; or
Detecting and preventing against actual or potential occurrence
of identity theft, fraud, abuse of Services and other illegal
acts;
Responding to claims that an advertisement, posting or other
content violates the intellectual property rights of a third
party;
Under a duty to disclose or share your personal data in order to
enforce our Terms of Use and other agreements, policies or to
protect the rights, property, or safety of the Company, our
customers, or others, or in the event of a claim or dispute
relating to your use of our Services. This includes exchanging
information with other companies and organisations for the
purposes of fraud detection and credit risk reduction.
This includes exchanging information with other companies and
organisations for the purposes of fraud detection and credit
risk reduction.
For Internal Use: We may share your information with any present or
future member of our “Group” (as defined below)or
affiliates for our internal business purposes The term
“Group” means, with respect to any person, any entity
that is controlled by such person, or any entity that
controls such person, or any entity that is under
common control with such person, whether directly or
indirectly, or, in the case of a natural person, any
Relative (as such term is defined in the Companies
Act, 1956 and Companies Act, 2013 to the extent
applicable) of such person.
With Advertisers and advertising networks: We may work with third parties such as network
advertisers to serve advertisements on the Swiggy
Platform and on third-party websites or other media
(e.g., social networking platforms). These third
parties may use cookies, JavaScript, web beacons
(including clear GIFs), Flash LSOs and other tracking
technologies to measure the effectiveness of their ads
and to personalize advertising content to you.
You cannot opt out of advertising on the Swiggy Platform, you
may opt out of much interest-based advertising on third party
sites and through third party ad networks (including DoubleClick
Ad Exchange, Facebook Audience Network and Google AdSense). For
more information, visit www.aboutads.info/choices. Opting out
means that you will no longer receive personalized ads by third
parties ad networks from which you have opted out, which is
based on your browsing information across multiple sites and
online services. If you delete cookies or change devices, your
opt out may no longer be effective. To fulfill the purpose for
which you provide it. We may share your information other than
as described in this Policy if we notify you and you consent to
the sharing.
To fulfill the purpose for which you provide it.
We may share your information other than as described in this
Policy if we notify you and you consent to the sharing.
DATA SECURITY PRECAUTIONS
We have in place appropriate technical and security measures to
secure the information collected by us.
We have in place appropriate technical and security measures to
secure the information collected by us. We use vault and
tokenization services from third party service providers to
protect the sensitive personal information provided by you. The
third-party service providers with respect to our vault and
tokenization services and our payment gateway and payment
processing are compliant with the payment card industry standard
(generally referred to as PCI compliant service providers).
You are advised not to send your full credit/debit card details
through unencrypted electronic platforms. Where we have given
you (or where you have chosen) a username and password which
enables you to access certain parts of the Swiggy Platform, you
are responsible for keeping these details confidential. We ask
you not to share your password with anyone.
Please be aware that the transmission of information via the
internet is not completely secure. Although we will do our best
to protect your personal data, we cannot guarantee the security
of your data transmitted through the Swiggy Platform. Once we
have received your information, we will use strict physical,
electronic, and procedural safeguards to try to prevent
unauthorised access.
OPT-OUT/ Withdrawal of Consent
When you sign up for an account, you are opting in to receive
emails from Swiggy. You can log in to manage your email
preferences [here] or you can follow the “unsubscribe”
instructions in commercial email messages, but note that you
cannot opt out of receiving certain administrative notices,
service notices, or legal notices from Swiggy.
If you wish to withdraw your consent for the use and disclosure
of your personal information in the manner provided in this
Policy or you want your data to be deleted, please write to us
at support@swiggy.in. Please note that we may take time to
process such requests, and your request shall take effect no
later than 5 (Five) business days from the receipt of such
request, after which we will not use your personal data for any
processing unless required by us to comply with our legal
obligations. We may not be able offer you any or all Services
upon such withdrawal of your consent.
GRIEVANCE OFFICER AND SWIGGY PLATFORM SECURITY
If you have any queries relating to the processing or
usage of information provided by you in connection
with this Policy, please email us at support@swiggy.in
or write to our Grievance Officer at the following
address:
Swiggy Grievance Officer
No.55 Sy No.8-14, Ground Floor, I&J Block,
Embassy Tech Village, Outer Ring Road,
Devarbisanahalli, Bengaluru – 560103
If you come across any abuse or violation of the
Policy, please report to grievances@swiggy.in
Further, please note that the Swiggy Platform stores your data
with the cloud platform of Amazon Web Services provided by
Amazon Web Services, Inc., which may store this data on their
servers located outside of India. Amazon Web Services has
security measures in place to protect the loss, misuse and
alteration of the information, details of which are available at
https://aws.amazon.com/. The privacy policy adopted by Amazon
Web Services are detailed in https://aws.amazon.com/privacy. In
the event you have questions or concerns about the security
measures adopted by Amazon Web Services, you can contact their
data protection / privacy team / legal team or designated the
grievance officer at these organisations, whose contact details
are available in its privacy policy, or can also write to our
Grievance Officer at the address provided above.